Quantum Phoenix Consulting — Customer Experience & Technology Solutions for Africa

How we deliver value

People, process and technology, orchestrated as one.

We combine local market understanding with proven global technology partners to deliver solutions that work in the real world.

Local expertise

A team that understands the African market, its customers and its languages.

Proven technology

Access to established global platforms, configured for your business.

End-to-end delivery

We design, deploy, integrate and manage — we don't hand off and disappear.

Built to scale

Solutions designed to grow from one market to the whole continent.

What we deliver

Solutions that meet your customers where they are.

We partner with leading technology providers and deploy their platforms for your business — configured, integrated and managed end to end.

Q P · C O N S U L T I N G

Conversational AI & Bots

Voice bots, chat bots and virtual agents that answer calls, qualify enquiries and resolve issues 24/7 — in the languages your customers speak.

Voice · Chat · WhatsApp

Contact Centre Solutions

Omnichannel contact centres — IVR, call routing, agent desktop, workforce management and quality monitoring. Run on our platform or your telephony.

Omnichannel

Voice of Customer (VOC)

NPS, surveys and feedback capture across every channel. Turn what customers say into decisions that improve retention and revenue.

NPS · Feedback

Digital Lending & Fintech

End-to-end loan processing — application, verification, scoring, disbursement and repayment — built for speed, compliance and scale.

Fintech

CRM & Workflow Automation

Connect sales, service and operations on one platform. Automate the repetitive work so your team focuses on customers.

Operations

Data & Advanced Analytics

Journey analytics, speech analytics and reporting that show what's working and where to improve — the foundation for smarter AI.

Insight

Managed Services & Support

Ongoing monitoring, optimisation and support for every platform we deploy. You run the business; we keep the technology running.

Support

AI Strategy & Consulting

Assess your readiness, map the right roadmap and choose the platforms that fit your business — before you commit to any technology.

Advisory

And more. Our scope grows with your business — back-office services, fraud prevention, payment integration and beyond. If it improves how you serve customers, we can deliver it.

Quantum Phoenix consultant on a customer call

🎧

SW & EN

Bilingual AI agents

Who we are

A local team delivering global-grade customer experience.

Quantum Phoenix Consulting designs, deploys and manages the technology that powers modern customer experience — starting in Kenya and growing across Africa.

We work with established technology partners, configure their platforms for your business, and stay accountable long after launch. You run the business; we make sure the technology keeps working.

African-focused delivery

24/7

Managed support

Partner platforms today

See it in action

Your customers, on every channel.

Pick a channel to see how the platforms we deploy look and behave in the real world.

WhatsApp · Web · Social

Always-on chat that resolves, not deflects.

Customers reach you where they already are. The bot answers in their language, hands off to a human only when it matters, and every message feeds your analytics.

94%

containment

22s

first response

SW & EN

languages

Quantum Care

● Online now

AI ASSIST

Habari, canonza salio la akaunti yangu?

Habari! Salio lako ni KSh 24,850. Ungependa mwongozo wa mwezi huu?
Your balance is KSh 24,850

Ndio, tafadhali.

Tumawe tayari. Asante! Statement sent ✓

Voice · SIP · Telephony

A voice bot that sounds human — and gets work done.

Answer, qualify and resolve calls around the clock in real accents and languages. When it can't, it hands a warm transfer to an agent with full context.

98%

intent accuracy

24/7

coverage

queue wait

📞

Customer · +254 7•• •• 4417

AI voice agent · Swahili

LIVE 0:42

AIHabari, karibu. Naitwa Nyota. Naweza kukusaidia na nini?

CXNataka kubadili package yangu.

AINimeona package yako. Pewa Unlimited 50GB — mbadala wa gharama sawa. Nibadilishe?

CXNdio, fanya hivyo.

AIImekamilika. Inatumika sasa. Asante!

Intent: plan changeConfidence 98%Resolved · no transfer

Omnichannel operations

Every channel. One queue. One view.

Voice, chat, WhatsApp, email and social land in a single agent desktop with SLAs that actually fire — and AI handles the routine while humans own the rest.

62%

AI handled

1 desk

all channels

100%

call recording & QA

Live Operations ● LIVE

24s

Avg speed

1,204

Calls today

87%

SLA met

Channels

Chat

8 live

Voice

12 live

5 live

Agents

AWAchieng W.

On call

KMKevin M.

Wrapping

JOJoyce O.

Available

Voice of Customer

From feedback to action — instantly.

NPS, CSAT and post-call surveys on every channel. Every response is scored, grouped by driver and fed straight into improvement.

0–10

NPS scale

Real-time

dashboards

driver analysis

How likely are you to recommend us?

0 = not at all · 10 = extremely likely — tap a score

Detractors 0–6Passives 7–8Promoters 9–10

Tap a number to try it →

Signals NPS0

Technology partners

Proven platforms, delivered by us.

We work with established technology providers and deploy their platforms for your business. Click a partner to see what we deliver together.

Dune Dynamics

dunedynamics.ai

▾

Sovereign conversational AI — enterprise voice and chat agents that complete real work, plus conversation intelligence that scores every interaction for quality, compliance and resolution.

What we deliver together

AI voice and chat agents for banking, insurance, support and sales
Conversation scoring for quality, compliance and sentiment
In-region, on-premises or air-gapped deployment
Swahili, English and multilingual conversations

Visit Dune Dynamics →

XEBO.ai

xebo.ai

▾

AI-powered experience management — smart surveys, video feedback, sentiment analysis and action-ready insights, with local data hosting and enterprise-grade security.

What we deliver together

Voice of Customer and employee experience programs
NPS, CSAT and AI-generated surveys
Video-to-text feedback with sentiment analysis
Local data servers and on-premise deployment

Visit XEBO.ai →

Amoga

amoga.ai

▾

Enterprise software for the agentic era — Service CRM, Sales CRM, order management, lending, collections, HRMS and more, with agents built into the software.

What we deliver together

Service and sales CRM with built-in AI agents
Digital lending, collections and order management
Procure-to-pay, supply chain and HRMS
Faster to live than SaaS, more tailored than a custom build

Visit Amoga →

Our partner network is growing. As we add providers across new solution areas — contact centres, payments, fraud prevention and more — they'll appear here.

How we work

From first conversation to live platform.

We keep it simple. Understand the problem, choose the right technology, deploy it well, and stay accountable after launch.

STEP 01

Understand

We map your customer journey, your channels and your goals before recommending any technology.

STEP 02

Design & select

We match the right platform to your needs and budget — drawing on our network of technology partners.

STEP 03

Deploy & integrate

We configure, integrate and test the platform with your existing systems, then train your team.

STEP 04

Manage & grow

We monitor performance, optimise continuously and scale the solution as your business grows.

Why Quantum Phoenix

Local team that understands the African market
Access to proven global technology partners
End-to-end delivery — we don't hand off and disappear
Solutions in the languages your customers use
Built for compliance and data protection
Pricing that fits growing businesses

Where we operate

Starting in Kenya. Built for the continent.

We launch with a deep focus on the Kenyan market, then scale proven solutions across East and Southern Africa.

PHASE 01 · TODAY

Kenya

Our home market — fintech, banking, retail, telecom and services across customer experience and lending technology.

Now live →

PHASE 02 · NEXT

East & Southern Africa

As solutions prove themselves in Kenya, we expand into neighbouring markets — the same platforms, partners and standards.

Planned expansion →

Turning bold ambition into operational reality for Africa's customer experience.

People, process and technology, orchestrated as one.

Local expertise

Proven technology

End-to-end delivery

Built to scale

Solutions that meet your customers where they are.

Conversational AI & Bots

Contact Centre Solutions

Voice of Customer (VOC)

Digital Lending & Fintech

CRM & Workflow Automation

Data & Advanced Analytics

Managed Services & Support

AI Strategy & Consulting

A local team delivering global-grade customer experience.

Your customers, on every channel.

Always-on chat that resolves, not deflects.

A voice bot that sounds human — and gets work done.

Every channel. One queue. One view.

Channels

Agents

From feedback to action — instantly.

Proven platforms, delivered by us.

What we deliver together

What we deliver together

What we deliver together

Built for the complexity of your sector.

From first conversation to live platform.

Understand

Design & select

Deploy & integrate

Manage & grow

Why Quantum Phoenix

Starting in Kenya. Built for the continent.

Kenya

East & Southern Africa

Deploy once in Kenya. Scale wherever your customers are.

Let's build the technology your business needs.